• Home
  • Art & Culture
  • Business
  • Food
  • Tourism
  • Contact Us
Tuesday, May 27, 2025
No Result
View All Result
NEWSLETTER
The Martha's Vineyard Guide
  • Home
  • News Agencies
    • The MV Times
    • The MV Gazette
  • Tourist Agencies
    • MVOL
    • MV Chamber
  • Food Agencies
    • Edible Vineyard
    • Farm Field Sea
  • Galleries
    • Cousen Rose
    • The Field Gallery
    • Old Sculpin Gallery
    • Eisenhauer Gallery
    • North Water Gallery
    • The Granary Gallery
    • Louisa Gould Gallery
    • The A Gallery
  • Contact Us
  • Home
  • News Agencies
    • The MV Times
    • The MV Gazette
  • Tourist Agencies
    • MVOL
    • MV Chamber
  • Food Agencies
    • Edible Vineyard
    • Farm Field Sea
  • Galleries
    • Cousen Rose
    • The Field Gallery
    • Old Sculpin Gallery
    • Eisenhauer Gallery
    • North Water Gallery
    • The Granary Gallery
    • Louisa Gould Gallery
    • The A Gallery
  • Contact Us
No Result
View All Result
The Martha's Vineyard Guide
No Result
View All Result
Home Tourism

We’re Hiring – Guest Services Coordinator For Point B Realty Vacation Rental Team On Martha’s Vineyard

by mvguide
May 2, 2025
in Tourism
0
We’re Hiring – Guest Services Coordinator For Point B Realty Vacation Rental Team On Martha’s Vineyard
0
SHARES
6
VIEWS
Share on FacebookShare on Twitter

Are you looking for a job that is both challenging and rewarding with a great company based on the Vineyard? We have a Vacation Rental Guest Services Coordinator Job Opportunity At Point B Realty On Martha’s Vineyard.

You will have the opportunity to work with a team of top-notch vacation rental professionals in our market-leading vacation rental division, while helping shape and grow this key guest service role. Point B is a boutique real estate and vacation rental company known for its five-star customer service with clients, customers, and guests — and has been named the best real estate company on Martha’s Vineyard for the last 10 years in a row.

The Guest Services Coordinator will be based in our new Vineyard Haven in the Tisbury Marketplace, just a couple of blocks from the Ferry Terminal.

We’re Hiring – Guest Services Coordinator For Point B Realty Vacation Rental Team On Martha’s Vineyard – Job Responsibilities

General Duties

– Oversee daily opening and closing of the Rental Office in Vineyard Haven per established protocols (lights, music, refreshments, etc.)
– Answer phones, greet walk-ins, respond to emails and text messages
– Attend scheduled Rental Team and company meetings, and training

Guest Services

– Review Arrival/Departure forms and create weekly Arrival/Departure Report. Review reports daily and execute action plans
– Coordinate Express Check-In/Check-Out Services with designated team members
– Manage digital lockboxes and property keys (check-out and return) as well as other key plans for properties
– Greet guests at check-in, provide special recognition to repeat guests
– Using iPad, show guests how to use custom Point B app for all property information guide plus destination guide for all things Martha’s Vineyard (best restaurants, best beaches, what to do, etc)
– Promptly address any guest requests or complaints received by text, phone, or email
– Actively listen to and help resolve guest issues or complaints

Guest Experiences

– Coordinate annual updates of Point B Guest App Destination Guides with Marketing Manager
– Prepare “Weekly Happenings + Experiences” newsletter with Marketing Manager
– Act as liaison with concierge services providers (grocery shopping, etc.), coordinate property access as needed
– Oversee Guest Review Program, analyze reviews

Rental Gifts

– Coordinate rental customer gift program, including procurement of items with Marketing Manager
– Coordinate re-ordering of rental office supplies and gift shop merchandise with Marketing Manager

Direct Rental Bookings

– Become familiar with Point B’s rental home inventory. Tour properties with Rental Team on weekly basis – Handle daily follow up on direct bookings and inquiries, including phone/email follow up, availability confirmations, plus create leases, track signatures, and payments
– Obtain photo ID match for all online bookings paid by credit card. Add a copy of ID to lease file in PDF format

Qualifications

– Proven work experience as a Guest Services/Relations Manager or similar role
– Understanding of vacation rental/hotel management best practices and relevant laws
– Hands-on experience with Property Management/Rental Management platform technologies
– Customer service drive with outstanding communication and active listening skills
– Excellent problem-solving and multitasking skills
– Leadership skills along with the ability to motivate the rest of the team into high-performance
– Ability to work flexible hours
– Strong sense of responsibility and a professional presentation
– Visa sponsorship is not available
– Must be legally permitted to work in the United States
– Must have housing and live on Martha’s Vineyard — this is an in-person role

Daily Responsibilities

– Provide a 5-star guest experience BEFORE, DURING, AND AFTER their stay
– Ensure guests are properly greeted upon their arrival
– Monitor daily bookings and ensure all components of the booking process are completed on time and are organized (lease signatures, insurance set up, deposits)
– Oversee check-in and check-out procedures
– Promptly address guests’ requests through our Guest App and/or texts, phone and emails
– Actively listen to and resolve complaints
– Coordinate and manage communication between guests and staff, and follow up to ensure we resolve guest concerns
– Analyze guest feedback from online reviews and suggest ways to improve guest reviews and ratings
– Show guests how to use our Guest App to view local attractions, restaurants, shopping
– Report to our Operations Manager
– Collaborate with our Client Relations Manager and Rental Agents

Compensation

– Competitive starting salary with room for increase
– Paid Time Off
– Health Insurance, Dental, and Vision
– 401k plan after six months
– Company profit sharing

To learn more or to send your resume, please email work@pointbrealty.com. We look forward to meeting our newest team member!


Source link

mvguide

mvguide

Related Posts

Influenza Vaccination Clinics Scheduled in Centerville

Victim of Wellfleet hit & run pedestrian crash identified as investigation continues

by mvguide
May 27, 2025
0

Latest Headlines Victim of Wellfleet hit & run pedestrian crash identified as investigation continues WELLFLEET – From Wellfleet Police:...

Influenza Vaccination Clinics Scheduled in Centerville

Electronic Response to Town Census | Now Available

by mvguide
May 26, 2025
0

Latest Headlines Electronic Response to Town Census | Now Available Electronic Response to Town Census | Now Available Memorial...

Influenza Vaccination Clinics Scheduled in Centerville

Health Officials Respond to a Hepatitis A Virus Exposure in Provincetown

by mvguide
May 25, 2025
0

Latest Headlines Health Officials Respond to a Hepatitis A Virus Exposure in Provincetown PROVINCETOWN – From town of Provincetown:...

Influenza Vaccination Clinics Scheduled in Centerville

Person suffers serious facial burns in Chatham

by mvguide
May 24, 2025
0

Posted by Cape Cod Daily News via Cape Wide News Friday May 23, 2025 (1 hour, 39 minutes ago)...

Influenza Vaccination Clinics Scheduled in Centerville

Inside Sandwich | Sean Polay on the Future of Biking in Town

by mvguide
May 23, 2025
0

Latest Headlines Inside Sandwich | Sean Polay on the Future of Biking in Town Inside Sandwich | Sean Polay...

Influenza Vaccination Clinics Scheduled in Centerville

Hydrangea Festival 2025 | Heritage Museums & Gardens

by mvguide
May 22, 2025
0

Latest Headlines Hydrangea Festival 2025 | Heritage Museums & Gardens Hydrangea Festival 2025 | Heritage Museums & Gardens Town...

Next Post
Influenza Vaccination Clinics Scheduled in Centerville

Breaking: Crews respond to structure fire in Chatham

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Facebook Twitter

Subscribe to Our Newsletter

Subscribe and receive updates in your email inbox.
SUBSCRIBE

Category

  • Agriculture & Land
  • Art, Culture & Activities
  • Business
  • Food
  • News
  • Tourism

Advertise With Us

Community PR

Submit a Press Release

Currently Playing

© 2025 The Martha's Vineyard Guide - Site by Sitka Creations® LLC.

No Result
View All Result
  • Betsy Shands
  • Breakwater MV Real Estate
  • Community PR
  • Contact Us
  • Darcie Lee Hannaway
  • Home
  • JMS Rentals
  • Marston Clough
  • MV Center for Living
  • MV Community Greenhouse
  • MV Mediation Program
  • Nelson Mechanical Design, Inc.
  • Seth Williams Plumbing and Heating
  • Submit a Press Release
  • Summer Shades
  • Trademark Services LLC

© 2025 The Martha's Vineyard Guide - Site by Sitka Creations® LLC.